Shipping Policy
Bulkbridge, a dedicated B2B supply arm of African Easy Trade, is committed to empowering SMEs of every size with high-quality industrial machinery at competitive factory prices. This Store Policy outlines the terms and conditions that govern your purchase, shipment, and post-purchase experience with Bulkbridge.
Shipping & Delivery
Global Logistics Partners: We work with reputable freight forwarders to negotiate the lowest possible rates.
Freight Terms: Shipping Incoterms (e.g., FOB, CIF) are specified per product page. Please review the Incoterm carefully, as it determines responsibility for freight, insurance, and customs.
Customs & Duties: Import duties, taxes, and clearance fees vary by destination country and are the buyer’s responsibility unless otherwise agreed.
Shipment Tracking: Once your order ships, you’ll receive tracking information to monitor transit progress.
- All shipping arrangements will commence as soon as Bulkbridge receives the full amount for the product.
Refund Policy
Returns & Refunds
Factory-Direct Returns: Because most equipment ships direct from factories, returns are subject to manufacturer policies.
Eligibility: Returns are accepted only for defective, damaged, or mis-shipped items. Custom-built configurations are non-returnable unless defective.
Return Process:
Contact Bulkbridge support with photos and a detailed description.
Receive an RMA (Return Merchandise Authorization) number.
Ship the item per RMA instructions.
Refund Timing: Once the returned item is received and inspected, refunds (minus any shipping/duty costs) will be issued within 14 business days.
Cancellation / Return / Exchange Policy
Warranty & Liability
Manufacturer Warranty: All machinery carries the standard factory warranty, typically 12 – 24 months. Warranty terms vary by product and are detailed on each listing.
Limitations: Warranty does not cover misuse, unauthorized repairs, or normal wear and tear.
Liability Cap: Bulkbridge’s liability is limited to the purchase price of the product. We are not liable for indirect, special, or consequential damages.