Tecno Phone
Original price was: ₦ 150,000.00.₦ 120,000.00Current price is: ₦ 120,000.00.
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Shipping Policy
African Easy Trade Shipping Policy
At African Easy Trade (AET), we aim to provide our customers and vendors with a flexible and efficient shipping process. We offer two shipping fulfillment options to cater to the diverse needs of our vendors and customers:
- AET priority shipment (AETPS)
- Vendor flexi-delivery (VFD).
Please review the terms and conditions for each option below.
Visit my account to view orders and shipment information
AETPS
When a vendor selects the AETPS, AET will handle all aspects of delivery from the vendor to the customer. Here\'s how it works:
Shipping Details: The vendor will be prompted to provide additional shipping details during the listing process, such as the weight, dimensions, and category of the product. AET’s system will automatically calculate the shipping cost at checkout based on these details and the customer’s delivery location.
Packaging and Labeling: Vendors are responsible for securely packaging the item to ensure it arrives in good condition. The packaging must include a clearly visible label containing the customer’s name, address, and order details, which will be generated by the system.
Drop-off and Delivery: Depending on the location, AET will provide the nearest drop-off location or make an alternative arrangement for a pick-up from the vendor\'s location once the item is ready for shipping. In that case, a pickup time will be scheduled. AET ensures that the product is delivered to the customer within the estimated delivery time frame communicated during checkout.
VFD:
With VFD, merchants are fully responsible for the shipment process. This option allows merchants to manage deliveries through their own logistics setup or through a registered delivery partner (which can include a third party courier or a dedicated delivery agent).
Vendor Responsibility: The vendor must ensure that the product is delivered to the customer in a timely manner, as indicated in the product listing. The vendor will arrange for the collection, transportation, and final delivery of the product to the customer.
Tracking and Communication: It is the vendor’s responsibility to provide the customer with tracking information and regular updates on the status of their delivery. The vendor must also ensure that the customer can reach out to the delivery partner for any inquiries.
Delivery Partner Registration: Vendors opting for VFD may work with a registered delivery partner, including their own “delivery boy.” It is essential that these partners comply with AET’s service standards, including professional conduct, secure packaging, and timely delivery.
Vendor and Customer Roles
Vendor Responsibilities:
Ensure that all product listings include accurate shipping information, including weight, size, and estimated delivery time.
For AETPS, properly package and label items for pickup by AET’s delivery team.
For VFD, manage the entire delivery process and ensure items reach the customer safely and on time.
Provide customers with tracking information and shipping updates, especially when using VFD.
Handle all returns and exchanges as per AET’s return policy, and communicate with customers in a timely manner regarding delivery issues.
Customer Responsibilities:
Provide accurate shipping details during checkout, including full name, address, and contact information.
Track shipments using the information provided by the vendor or AET.
Report any issues with delivery (such as damages or missing items) to AET’s customer service within 48 hours of receiving the item.
Be available to receive the package or ensure that someone else can accept the delivery on your behalf.
Shipping Costs and Delivery Time
Shipping Costs:
For the AETPS, shipping costs will be calculated automatically based on product weight, size, and delivery location.
For VFD, shipping costs and any additional fees will be determined by the vendor or their selected delivery partner. These costs will be displayed during checkout.
Delivery Timeframes:
Estimated delivery times will be displayed on the product page and during checkout. These timeframes may vary depending on the shipping option selected and the customer’s location.
AET strives to meet the estimated delivery dates, but actual delivery times may be subject to delays due to external factors such as weather conditions, public holidays, or unforeseen logistical challenges.
Loss or Damage During Shipping
AET ensures that all shipments under the AETPS are handled with care. In the event of a lost or damaged package:
Customers should contact AET’s customer service team immediately with the order number and relevant details.
AET will investigate the issue and, if necessary, provide a replacement or initiate a refund as per AET’s refund policy.
For VFD, the vendor assumes all liability for lost or damaged goods during transit. The vendor must resolve any claims or disputes directly with the customer.
Contact Us
For any questions or concerns regarding shipping, please reach out to AET’s customer support team:
Email: [email protected]
Operating Hours: Monday to Friday, 9 AM – 6 PM (WAT)
Cancellation / Return / Exchange Policy
African Easy Trade (AET) is committed to ensuring a seamless shopping experience for all platform users. We delight in providing quality services that would make trading an easy and delightful experience. In the event that you are not entirely satisfied with your purchase, our return and refund policy will guide you all the way. Carefully read the return and refund policy. Click here to return.
- Eligibility for Returns
Customers may return items under the following conditions:
- The item was purchased within 7 days. Returns cannot be processed after this period.
- The item is in its original condition, unused, unwashed, and with all tags or packaging intact.
- The item is not a non-returnable product (e.g., perishable goods, digital goods, or custom-made items).
- How to Initiate a Return
To initiate a return, follow these steps:
- 1. Visit the Customer service section, click, Return and Refund button.
- 2. Select the item you wish to return and click on the Request Return button.
- 3. Fill out the return form with a valid reason for the return. See conditions for product return
- 4. A member of our customer service team will review your request and provide instructions for shipping the item back to the seller.
- Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or defective upon delivery.
- Ensure the item is securely packaged and includes the original invoice or receipt.
- Returns should be sent using a trackable shipping method to avoid loss in transit.
- Refund Process
Once the returned item is received and inspected by the seller:
- You will be notified via email about the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days, depending on your payment method.
- For incorrect, defective, or damaged items, you will also be refunded for the full cost of delivery of the returned items, once your return is processed.
- Partial Refunds
In certain situations, only partial refunds are granted:
- Items that are returned with obvious signs of use.
- Any item not in its original condition, or items damaged for reasons not due to our error.
- Non-Returnable and Non-Refundable Items
The following items cannot be returned or refunded:
- Perishable goods (e.g., food, flowers).
- Digital goods (e.g., downloadable software).
- Custom or personalized items.
- Gift cards.
- Items on final clearance or marked “non-returnable” at the time of purchase.
- Exchanges
If you wish to exchange an item:
- Return the original item and place a new order for the desired product.
- Exchanges are subject to stock availability and the terms of the seller.
- Cancellation of Orders
You may cancel an order if it has not yet been shipped. To request a cancellation, please contact our customer service team. Once an item has been shipped, it is no longer eligible for cancellation and must go through the return process.
- Refunds for Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery with details and photos of the damage.
- We will arrange for the return or replacement of the item at no cost to you.
- Contact Us
If you have any questions about our return and refund policy, please contact our customer support team:
- Email: [email protected]
- Phone: +234-706-584-4147
- Operating Hours: Monday to Friday, 9 AM – 6 PM (WAT)
Conditions for product return
Item | Reason | Applicable product category | Exceptions |
1 | I changed my mind | Most categories ⥉ | ● underwears, vests, personal care including skin and hair products, ● edibles (unless expired upon delivery) ● digital products |
2 | Incorrect size/color/model | All categories | |
3 | Performance is unsatisfactory | All categories | ● underwears, vests, personal care including skin and hair products, ● digital products ● clothes, shoes, fitness apparels |
4 | Item broken or defective upon delivery | All categories | |
5 | Packaging was damaged | All categories | |
6 | Item received with missing parts or accessories | All categories⥉ | |
7 | Used or expired | All categories | ● digital products |
8 | Deceptive labeling | All categories |
- ⥉ Reasons might be subject to vending store policies. Click here to return
General Inquiries
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