African Easy Trade Shipping Policy
At African Easy Trade (AET), we aim to provide our customers and vendors with a flexible and efficient shipping process. We offer two shipping fulfillment options to cater to the diverse needs of our vendors and customers:
- AET priority shipment (AETPS)
- Vendor flexi-delivery (VFD).
Please review the terms and conditions for each option below.
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AETPS
When a vendor selects the AETPS, AET will handle all aspects of delivery from the vendor to the customer. Here\'s how it works:
Shipping Details: The vendor will be prompted to provide additional shipping details during the listing process, such as the weight, dimensions, and category of the product. AET’s system will automatically calculate the shipping cost at checkout based on these details and the customer’s delivery location.
Packaging and Labeling: Vendors are responsible for securely packaging the item to ensure it arrives in good condition. The packaging must include a clearly visible label containing the customer’s name, address, and order details, which will be generated by the system.
Drop-off and Delivery: Depending on the location, AET will provide the nearest drop-off location or make an alternative arrangement for a pick-up from the vendor\'s location once the item is ready for shipping. In that case, a pickup time will be scheduled. AET ensures that the product is delivered to the customer within the estimated delivery time frame communicated during checkout.
VFD:
With VFD, merchants are fully responsible for the shipment process. This option allows merchants to manage deliveries through their own logistics setup or through a registered delivery partner (which can include a third party courier or a dedicated delivery agent).
Vendor Responsibility: The vendor must ensure that the product is delivered to the customer in a timely manner, as indicated in the product listing. The vendor will arrange for the collection, transportation, and final delivery of the product to the customer.
Tracking and Communication: It is the vendor’s responsibility to provide the customer with tracking information and regular updates on the status of their delivery. The vendor must also ensure that the customer can reach out to the delivery partner for any inquiries.
Delivery Partner Registration: Vendors opting for VFD may work with a registered delivery partner, including their own “delivery boy.” It is essential that these partners comply with AET’s service standards, including professional conduct, secure packaging, and timely delivery.
Vendor and Customer Roles
Vendor Responsibilities:
Ensure that all product listings include accurate shipping information, including weight, size, and estimated delivery time.
For AETPS, properly package and label items for pickup by AET’s delivery team.
For VFD, manage the entire delivery process and ensure items reach the customer safely and on time.
Provide customers with tracking information and shipping updates, especially when using VFD.
Handle all returns and exchanges as per AET’s return policy, and communicate with customers in a timely manner regarding delivery issues.
Customer Responsibilities:
Provide accurate shipping details during checkout, including full name, address, and contact information.
Track shipments using the information provided by the vendor or AET.
Report any issues with delivery (such as damages or missing items) to AET’s customer service within 48 hours of receiving the item.
Be available to receive the package or ensure that someone else can accept the delivery on your behalf.
Shipping Costs and Delivery Time
Shipping Costs:
For the AETPS, shipping costs will be calculated automatically based on product weight, size, and delivery location.
For VFD, shipping costs and any additional fees will be determined by the vendor or their selected delivery partner. These costs will be displayed during checkout.
Delivery Timeframes:
Estimated delivery times will be displayed on the product page and during checkout. These timeframes may vary depending on the shipping option selected and the customer’s location.
AET strives to meet the estimated delivery dates, but actual delivery times may be subject to delays due to external factors such as weather conditions, public holidays, or unforeseen logistical challenges.
Loss or Damage During Shipping
AET ensures that all shipments under the AETPS are handled with care. In the event of a lost or damaged package:
Customers should contact AET’s customer service team immediately with the order number and relevant details.
AET will investigate the issue and, if necessary, provide a replacement or initiate a refund as per AET’s refund policy.
For VFD, the vendor assumes all liability for lost or damaged goods during transit. The vendor must resolve any claims or disputes directly with the customer.
Contact Us
For any questions or concerns regarding shipping, please reach out to AET’s customer support team:
Email: info@africaneasytrade.com
Operating Hours: Monday to Friday, 9 AM – 6 PM (WAT)
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