African Easy Trade Return and Refund Policy

 African Easy Trade (AET) is committed to ensuring a seamless shopping experience for all platform users. We delight in providing quality services that would make trading an easy and delightful experience. In the event that you are not entirely satisfied with your purchase, our return and refund policy will guide you all the way. Carefully read the return and refund policy.  Click here to return.

  1. Eligibility for Returns

Customers may return items under the following conditions:

– The item was purchased within 7 days. Returns cannot be processed after this period.

– The item is in its original condition, unused, unwashed, and with all tags or packaging intact.

– The item is not a non-returnable product (e.g., perishable goods, digital goods, or custom-made items).

  1. How to Initiate a Return

To initiate a return, follow these steps:

  • 1. Visit the Customer service section, click, Return and Refund button.
  • 2. Select the item you wish to return and click on the Request Return button.
  • 3. Fill out the return form with a valid reason for the return. See conditions for product return 
  • 4. A member of our customer service team will review your request and provide instructions for shipping the item back to the seller.
  1. Return Shipping

– Customers are responsible for return shipping costs unless the item was damaged or defective upon delivery.

– Ensure the item is securely packaged and includes the original invoice or receipt.

– Returns should be sent using a trackable shipping method to avoid loss in transit.

  1. Refund Process

Once the returned item is received and inspected by the seller:

– You will be notified via email about the approval or rejection of your refund.

– If approved, the refund will be processed within 7-10 business days, depending on your payment method.

– For incorrect, defective, or damaged items, you will also be refunded for the full cost of delivery of the returned items, once your return is processed.

  1. Partial Refunds

In certain situations, only partial refunds are granted:

– Items that are returned with obvious signs of use.

– Any item not in its original condition, or items damaged for reasons not due to our error.

  1. Non-Returnable and Non-Refundable Items

The following items cannot be returned or refunded:

– Perishable goods (e.g., food, flowers).

– Digital goods (e.g., downloadable software).

– Custom or personalized items.

– Gift cards.

– Items on final clearance or marked “non-returnable” at the time of purchase.

  1. Exchanges

If you wish to exchange an item:

– Return the original item and place a new order for the desired product.

– Exchanges are subject to stock availability and the terms of the seller.

  1. Cancellation of Orders

You may cancel an order if it has not yet been shipped. To request a cancellation, please contact our customer service team. Once an item has been shipped, it is no longer eligible for cancellation and must go through the return process.

  1. Refunds for Damaged or Defective Items

If you receive a damaged or defective item:

– Contact us within 48 hours of delivery with details and photos of the damage.

– We will arrange for the return or replacement of the item at no cost to you.

  1. Contact Us

If you have any questions about our return and refund policy, please contact our customer support team:

– Email: bizsupport@africaneasytrade.com

– Phone: +234-706-584-4147

– Operating Hours: Monday to Friday, 9 AM – 6 PM (WAT)

Conditions for product return

Item Reason  Applicable product category Exceptions
1 I changed my mind Most categories ⥉ ● underwears, vests, personal care including skin and hair products, 

● edibles (unless expired upon delivery) 

● digital products
2 Incorrect size/color/model All categories
3 Performance is unsatisfactory All categories ● underwears, vests, personal care including skin and hair products, 

● digital products

● clothes, shoes, fitness apparels
4 Item broken or defective upon delivery All categories
5 Packaging was damaged All categories
6 Item received with missing parts or accessories All categories⥉
7 Used or expired All categories  ● digital products
8 Deceptive labeling All categories
  • ⥉ Reasons might be subject to vending store policies. Click here to return